My Account
My Account

Refund Policy

Effective Date: July 20, 2026

Welcome to WebOxid (“we”, “our”, or “us”). This Refund Policy explains when refunds are available for digital products purchased through our website.

By purchasing any product from WebOxid, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Digital Products

WebOxid sells digital products only. These may include, but are not limited to:

  • Website templates
  • WordPress themes
  • Plugins
  • Scripts
  • Source code
  • Design assets
  • UI kits
  • Digital downloads
  • Software files
  • Documentation
  • Other downloadable digital content

No physical goods are shipped.

2. No Automatic Refunds

Due to the nature of digital products, all purchases are generally final and non-refundable once:

  • the download has started,
  • access has been granted,
  • the license key has been issued,
  • the files have been delivered, or
  • the customer has gained access to the purchased content.

Digital products cannot be “returned” in the same way as physical goods.

3. UK Consumer Rights

If you are purchasing as a consumer in the United Kingdom or where applicable consumer protection laws apply, your statutory rights remain unaffected.

By purchasing a digital product and requesting immediate access or download, you expressly consent to the immediate supply of digital content and acknowledge that you may lose your legal right to cancel once delivery begins, where permitted by applicable law.

4. Eligible Refund Situations

A refund may be considered in the following circumstances:

  • You were charged more than once for the same order.
  • The product cannot be downloaded due to a technical issue that we are unable to resolve.
  • The purchased product is permanently corrupted or unusable, and we cannot provide a working replacement.
  • We mistakenly delivered the wrong product and cannot provide the correct one.
  • We determine, at our sole discretion, that a refund is appropriate.

5. Situations Not Eligible for Refund

Refunds will generally not be provided for:

  • Change of mind.
  • Purchasing by mistake.
  • Ordering the wrong product.
  • Lack of required technical knowledge.
  • Compatibility issues clearly stated before purchase.
  • Failure to read the product description.
  • Incompatibility caused by third-party software, plugins, themes, hosting providers, or server configurations.
  • Requests made after downloading or accessing the product.
  • Failure to achieve expected business or financial results.
  • Products purchased during promotional, discounted, clearance, or special offer periods unless required by law.
  • Failure to meet system requirements listed on the product page.

6. Product Support Before Refund

If you experience any issues, we encourage you to contact our support team before requesting a refund.

Many problems can be resolved through:

  • installation assistance,
  • configuration guidance,
  • troubleshooting,
  • bug fixes,
  • replacement files, or
  • product updates.

7. Fraud Prevention

To protect our customers and business, we reserve the right to:

  • investigate refund requests,
  • request additional purchase information,
  • refuse refunds in cases of suspected fraud, abuse, chargeback misuse, or policy violations,
  • suspend or terminate customer accounts involved in fraudulent activity.

8. Chargebacks

If you initiate a payment dispute or chargeback without first contacting us, we reserve the right to:

  • suspend your account,
  • revoke access to purchased products,
  • terminate software licenses,
  • restrict future purchases where legally permitted.

We encourage customers to contact us first so we can help resolve any issue promptly.

9. Refund Processing

If a refund is approved:

  • refunds will be issued to the original payment method used during purchase;
  • processing times depend on your payment provider and financial institution;
  • additional processing delays may occur outside our control.

10. Stripe Payments

Payments are securely processed through Stripe.

Refund approvals are handled by WebOxid in accordance with this Refund Policy. Stripe acts solely as the payment processor and does not determine refund eligibility.

11. Contact Us

If you have questions regarding this Refund Policy or wish to request assistance with your purchase, please contact us through the contact information provided on the WebOxid website.

When contacting us, please include:

  • your order number,
  • purchase email address,
  • product name,
  • a detailed description of the issue, and
  • any relevant screenshots or error messages.

Providing complete information helps us investigate and respond more quickly.

12. Changes to This Policy

We may update this Refund Policy from time to time without prior notice. The latest version will always be available on this page with the updated Effective Date.

Continued use of our website or purchases made after changes are published constitutes acceptance of the revised Refund Policy.

top
ⓘ